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Customer Communication Management Solutions | FCI Transforming Customer Engagement

Banking Leaders Trust VARTA

Transform first-party transactional and behavioral signals into a measurable growth driver.

VARTA Grows
Share Of Wallet

Cross-sell and up-sell more by bridging the gap between customers insights and actions in real time.

VARTA Delights
Your Customers

Anticipate each customer's need and assist them with timely, relevant financial advice.

Banking Leaders Trust
VARTA

Transform first-party transactional and behavioral signals into a measurable growth driver.

VARTA Grows
Share Of Wallet

Cross-sell and up-sell more by bridging the gap between customers insights and actions in real time.

VARTA Delights
Your Customers

Anticipate each customer's need and assist them with timely, relevant financial advice.

Component 13 – 6

One Platform That Unifies Existing Customer Data, Communication Workflows, And Intelligence

Ensure every customer interaction is consistent, contextual, and revenue-driving. Deliver messages that feel timely and relevant with intelligence guiding every step. Create seamless experiences across all channels while keeping your tech stack simple.

Be More Efficient

Replace multiple communication and segmentation tools with one unified platform.

Be More Profitable

Drive cross-sell and up-sell revenue using real-time behavioral signals all without adding new applications.

Be More Loved

Deliver context-aware messages that reflect real customer needs and timing.

VARTA: Purpose Built For Banks And Financial Institutions

For All Regulatory Communications, Customer Insights And Promotional Offers

VARTACore

Documents, letters, and statements delivered through a unified, compliant framework.

Single governed communication and data layer.

Centralized templates, workflows, and compliance controls.

Consistent, scalable communication across all business units.

VARTASignal

Real-time transactional notifications, OTPs, and alerts that keep customers informed and engaged via SMS, email, WhatsApp, and push notifications.

Instant transaction and balance alerts.

Payment reminders and due-date nudges.

Prevent fraud with proactive event-based messaging.

VARTAStream

Intelligent, no-code communication flows for precise, high-speed business and commercial banking statement delivery.

Enriched EOD and intra-day statements.

Multi-format, ERP-compatible, ISO 20022-ready statements.

Automate omni-channel distribution without middleware, streamlining operations.

VARTASense

Real-time, AI-driven contextual and behavioral insights that guide every next-best action.

Understand customer intent before they express it.

Recommend product offers aligned to financial goals and life moments.

Power hyper-personalized journeys that increase conversion and loyalty.

VARTACore

Documents, letters, and statements delivered through a unified, compliant framework.

Single governed communication and data layer.

Centralized templates, workflows, and compliance controls.

Consistent, scalable communication across all business units.

VARTASignal

Real-time transactional notifications, OTPs, and alerts that keep customers informed and engaged via SMS, email, WhatsApp, and push notifications.

Instant transaction and balance alerts.

Payment reminders and due-date nudges.

Prevent fraud with proactive event-based
messaging.

VARTAStream

Intelligent, no-code communication flows for precise, high-speed business and commercial banking statement delivery.

Enriched EOD and intra-day statements.

Multi-format, ERP-compatible, ISO 20022-ready statements.

Automate omni-channel distribution without
middleware, streamlining operations.

VARTASense

Real-time, AI-driven contextual and behavioral insights that guide every next-best action.

Understand customer intent before they express it.

Recommend product offers aligned to financial
goals and life moments.

Power hyper-personalized journeys that
increase conversion and loyalty.

Powering Growth Through Insight-Led Customer Engagement

Transform Bank-Owned Data Into Real-Time, Actionable Intelligence That Drives Engagement, Revenue, And Trust

VARTA gives a 360° view of bank-owned, permission-based, and compliant first-party data. By eliminating reliance on third-party sources, it helps identify customer needs and turn existing relationships into sustainable revenue opportunities.

With built-in intelligence, VARTA detects triggers that indicate financial intent — such as increased card spends, regular rent payments, or growing deposits — enabling timely cross-sell and up-sell actions.

VARTA delivers the right message, through the right channel, at the right moment. Every customer receives hyper-personalized, next-best offers that are relevant, timely, and value-driven.

Through its built-in orchestration engine, VARTA ensures every message is delivered via the most effective channel — SMS, email, app push, or WhatsApp — while maintaining tone, compliance, and brand consistency across all touchpoints.

VARTA Solution Suite

Shape Better Customer Journeys With One Integrated, Outcome-Focused Engagement Layer

Wondering how it’ll work for you?

Engineered For Speed, Security, And Scale

Launch in Weeks, Not Quarters–with Confidence

Flexible Deployment Options

Supports Cloud, On-Premises, and Hybrid environments, allowing VARTA to fit your architectural needs and meet stringent regulatory requirements

Low-Code Architecture

Designed for agility enabling your team to configure workflows, integrations, and campaigns rapidly without heavy IT involvement

Bank-Grade Security

Features TLS 1.3 encryption, Role-Based Access Control, data masking, and ISO 27001-certified infrastructure

GenAI-Powered Data Modelling

Leverages advanced GenAI to analyse transactional data, and deliver precise, hyper-personalized insights that fuel effective customer nudges

Integration-Ready Ecosystem

Connects with CRM systems, Policy Administration Systems, WhatsApp/SMS gateways, and Consent Management/DMS platforms

Secure & Compliant

Strictly adheres to highest industry benchmarks of regulatory standards, like GLBA, CCPA, TCPA, and is ADA Compliant

VARTA Seamlessly Works With Your Existing Stack

Maximize the value of your tech investments by capturing signals and automating action

Core Banking Systems

VARTA integrates directly with your CBS to capture real-time transactional signals—so you can act instantly on deposits, loans, and payments.

Explore more

Customer Data Platform

Experience versatile interactivity with Varta’s command centre that streamlines communication of the customer according to the preferred channel. 

Explore more

Customer Relationship Management

Supercharge your CRM with actionable intelligence. VARTA prioritizes leads, recommends next-best actions, and empowers RMs to engage at the right moment.

Explore more

Unified Engagement Layer

VARTA unifies fragmented stacks into a single engagement layer bridging:

  • MarTech
  • CPaaS
  • CCM and compliance tools

Explore more

VARTA Seamlessly Works With Your Existing Stack

Maximize the value of your tech investments by capturing signals and automating actions.

Core Banking Systems

VARTA integrates directly with your CBS to capture real-time transactional signals—so you can act instantly on deposits, loans, and payments.

Explore more

Customer Communication Management Solutions | FCI Transforming Customer Engagement
Customer Data Platform

Experience versatile interactivity with Varta’s command centre that streamlines communication of the customer according to the preferred channel. 

Explore more

Intelligent Chatbot | FCI CCM
Customer Relationship Management

Supercharge your CRM with actionable intelligence. VARTA prioritizes leads, recommends next-best actions, and empowers RMs to engage at the right moment.

Explore more

Intelligent Chatbot | FCI CCM
Unified Engagement Layer

VARTA unifies fragmented stacks into a single engagement layer—bridging martech, CPaaS, CCM, and compliance tools.

Explore more

Intelligent Chatbot | FCI CCM

Don't Just Take Our Words for it

Hear it from them…

We are consistently rated highly by our employees and ex-employees.

Heartbeats of Our Success

FCI CCM on

⭐ 4.6 out of 5 · 92% Recommend · Based on employee reviews

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FCI CCM
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