How we do it?

Trusted by the World's Most Innovative Brands

Tata Life AIA
ICICI Bank
SBI-card
Billtrust
Bharti-Axa
Bank-of-Baroda
YES-Bank
SBI-life-Insurence
EGON-life
MAX-health-Insurence

Trusted by the World's Most Innovative Brands

Tata Life AIA
sbi-card
Billtrust
Bharti-axa
Bank-of-baroda
YES-bank
sbi-life-insurence
EGON-life
MAX-health-Insurence
Contacts Engaged
+200+ Million

Contacts Engaged

Communications Delivered
+150+ Billion

Communications Delivered

Personalized Experience
+1+ Billion

Personalized Experience

Conversations
+1+ Million

Conversations

Contacts Engaged
+200+ Million

Contacts
Engaged

Communications Delivered
+150+ Billion

Communications Delivered

Personalized Experience
+1+ Billion

Personalized Experience

Conversations
+1+ Million

Conversations

Drive Meaningful Conversations with your Customers

With Central Communications Hub by FCI

  • Design
  • Integrate
  • Deliver
  • Track
  • Automate

Connect with your customers in their preferred channel and format

A CCM platform using WhatsApp to deliver personalized communication

Have personalized conversations with billions of active customers with WhatsApp communications

A CCM platform using multi-lingual SMS to deliver personalized communication

Enhance your outreach with multi-lingual SMS communications

Document Printing created using a client communication management software

Generate and deliver high volume personalized print communications

A Customer Communication Management Platform using HTML5 to deliver dynamic personalized communication

Make your communications more than a ‘digitized paper’.

Personalized URLs created using a client communication management software

Never miss a correspondence with a robust alternative to email

A CCM platform transforming the orthodox way of sharing emails

Enhance the default mode of business communication

Customer communication management software empowering the capabilities of a AI chatbot

Do more than just resolving queries/faqs.

A CCM platform can simplify complex messages using personalized URLs

Simplify complex messages with personalized videos

Client communication management software transforming the way we share normal PDFs documents

Make your PDF more than a ‘digitized paper’.

CCM platform can automate real-time delivery of push notifications in a personalized way

Send timely push notifications on your customer’ Mobile App – especially when you expect them to act on it.

Customer data Integration from various sources to a central client communication management software engine

Enrich your communications with data from your systems in Real-time

Fetch real-time data from any source system to create hyper-personalized customer communications.

A CCM platform delivering personalized communication over multiple channels from a central communication hub

Design once and Distribute any

Create and deliver personalized, compliant customer communications across all channels from our Central Communications Hub.

Customer communication management software offers detailed insights on omnichannel engagement channels

Get detailed insights on your engagement channels

Find out how each engagement channel is working for you, and invest efforts and resource wisely.

Customer communication management solution can automate inter-channel communication

Business rule driven engagements

Enable channels to interact with each other by linking campaigns across channels. Engage your users on a channel they are reachable on.

Delivering value across customer lifecycle

Explore customer experience solutions by FCI

FCI customer communication management solution for customer onboarding

Successful businesses invest in CX to drive their ROI

  • 40% + Lift in
    Conversion
  • 8% + Improvement
    in NPS
  • 4X Higher Customer
    Retention Rates
  • 6X Customer
    Lifetime Value
  • 3X Revenue Growth
    from Cross Sell
  • 40% + Lift in
    Conversion
  • 8% + Improvement
    in NPS
  • 4X Higher Customer
    Retention Rates
  • 6X Customer
    Lifetime Value
  • 3X Revenue Growth
    from Cross Sell

Customer Testimonials


Have any questions? Contact us now

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© 2021 FCI. All Rights Reserved.
Site Map    |    Privacy Policy