14%
CXM fosters 14% higher share of wallet than your competitors.
40%
CXM improves conversion rates by providing personalized experiences.
8%
CXM drives improvement in Net Promoter Score (NPS) by providing positive customer experiences.
4X
CXM increases customer retention rates by creating positive experiences and reducing churn.
6X
CXM increases customer lifetime value by providing personalized experiences.
3X
CXM drives revenue growth from cross-sell by providing personalized recommendations.
The CXM platform leverages advanced algorithms to analyze customer data in real time, providing insights into consumer behavior, trends, and patterns, leading to actionable insights.
The platform is user-friendly with an intuitive user interface and easy navigation, enabling even non-technical team members to use the platform effectively.
Demonstrate how the platform enables businesses to deliver a personalized customer experience by leveraging customer data to tailor interactions and content to each individual customer's preferences, history, and behavior.
The platform allows businesses to track and manage the customer experience across multiple channels, including web, mobile, email, social media, and more. This will allow a seamless experience for your customers, no matter where they are reaching you from.
The platform is easily scalable, allowing businesses to grow and expand their customer base without having to invest in additional infrastructure or resources. This will make it easier for the business to keep up with the growth of the customer base and provide a seamless experience for the customers.
Revolutionize your customer experience with unparalleled personalization and streamlined operations.
Empower your marketing, customer service and communications teams to break inter-departmental silos to deliver seamless omnichannel experiences.
Utilize advanced algorithms to create unique, tailored experiences on a massive scale.
Deliver the right content, at the right time, through the right channel and make your brand shine.
Effortlessly manage your content and increase productivity with business user/marketing workflows and automation.
From acquisition to retention, provide fast, personalized and consistent experiences that keep your customers coming back for more.
We cannot maintain all our current individual systems that support single use cases any longer. Only if we do things from the customer's perspective, will we maintain sustainable and effective customer service. We leveraged the best of FCI solution to consolidate templates into reusable assets and cut service time by more than half. We have and will continue to count on FCI’s capabilities to deliver the remarkable.
SVP - Customer Services & Operations, Bharti AXA General Insurance
We recognized the need to reimagine customer engagement to keep up with ever-evolving customer needs. FCI has helped us streamline communication generation process and relieved resources for innovation and ideation. In a competitive market we are now in a much better position to deliver much more, much faster.
Technology Head, Cards & Payments, ICICI BANK
In the current competitive environment, we need to be innovative and customer centric and we are happy to be associated with FCI to have the expectation set in line with customer delight. The video engagement was one of the best in the insurance market delivered by TALIC with support of FCI. The service delivery is exceptional as they have never stopped even during pandemic situation by arranging the secured way of in-house arrangements for their staff to work and ensure timely delivery of policy documents.
Assistant Vice President, Operations Tata AIA
FCI’s Customer Experience Management platform offers advanced functionalities such as multi-channel communication, interaction tracking, reporting & statistics, template management, customer engagement, activity dashboard, forms management, chatbots, etc.
Personalization plays a critical role in customer retention. By providing tailored experiences to each customer, companies can build stronger relationships and increase customer loyalty. Personalization can take many forms, including customizing product recommendations, email campaigns, and website content based on individual customer behavior and preferences.
Dynamic and interactive communications are crucial for engaging customers and building brand loyalty. By creating interactive experiences, such as quizzes, polls, and surveys, companies can gain valuable insights into customer preferences and behaviors. These interactions can also help build relationships with customers and keep them engaged.
Personalized videos are an effective way to engage customers and increase retention. By using customer data to create videos that are relevant to each individual, companies can create a personalized experience that is both memorable and impactful. Personalized videos can be used for a variety of purposes, including onboarding, product demos, and marketing campaigns.
To maximize the impact of CXM on customer retention, companies must ensure that their customer experiences are seamless and consistent across all channels. Delivery orchestration, omnichannel integration, and features such as self-service portals and chatbots can help companies deliver a unified customer experience, increase engagement, and drive customer loyalty.
Contacts Engaged
Communications Delivered
Personalized Experiences
Conversations
Exciting things are always happening at FCI, and we're always pushing the boundaries of what's possible in CXM. Here's what's new and noteworthy! Get in touch with our experts to understand more about the relevance of customer-centric business transformation and technology platform options.
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