Customer communication is one of the most vital aspects of any business, and it’s especially true in today’s world where a customer is king! Customer communication is highly critical, so much so that around 64% of individuals think that they recommend a product or brand to others based on the quality of communication they receive.
Using Chatbots For Enhancing CX New technologies intended to simplify contact between humans and machines have lately reached the mainstream: chatbots. In finance, chatbots are some of the market’s latest technologies developed to ease the connection between people and devices. Chatbots for business are automated programs that use artificial intelligence and language generation processing to
Personalized HTML Communication creates a bond with the customer in business transactions. It increases brand credibility and user experience. If personalized content could create such an impact, imagine how much it could be for a hyper-personalized HTML message. Interactive communication can be incorporated into creating, sending, and gathering personalized business correspondence such as marketing emails,
Enhanced customer experience and engagement are the ‘Mantra’ of success in any field. It’s especially true in the healthcare customer experience, where effective communication is not just about yielding a market share but also has the potential to save lives. Data reveals that in the U.S., almost half of the customers switched service providers due