We are in a world run by electricity, and even an hour without electricity would be disastrous. Our daily activities and basic amenities like cooking, cleaning, and sewage disposal depend on electricity. We expect uninterrupted supply and immediate assistance for Consumption Management from the Utility boards. The electricians and technicians are in service rounds, clearing
What do you do whenever something goes wrong? Now think of this from the customer’s personas. To ensure customers stay loyal to the company, almost every company has a call center. In modern competitive times, improving Customer Experience Management Strategy in call centers is significant as simply operating a call center won’t help your business.
Customer Lifetime Value Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. Customer Experience Stats FCI has gathered 15 eye-opening customer experience stats that each CX professional must understand in 2019, which shows how
Next Generation CCM Solutions Ignoring the importance of migrating legacy IT customer communication systems to next-generation CCM Solutions is almost impossible. Especially, in industries like banking, insurance, Utility, Telecom, etc., where most of the processes are document-intensive. Though migration of software is a tough task with the right guidance, it can be a seamless process
The communication landscape has created a vast number of opportunities for organizations to grow and reap the benefits of their existing technologies. Organizations have started reviving their existing strategies for delivering smarter and futuristic communications. To reduce cost, eliminate operational silos and create smooth processes, it becomes quintessential for organizations to migrate to a holistic