Your customers are on the move, with unprecedented access to your competitors. You must earn the highest level of trust for customer retention, win more business and create genuine loyalty. Businesses cannot exist without customers, not even Banks, and other financial operators. What has changed in the past few years is Customer Experience Technology and
Author: Sheldon Evans
Customer Experience enhancing Customer Journey Over the past few years, we have seen businesses dispersing in the name of customer experience. Emerging from the back doors of customer service, customer experience has a long and interesting history. It started with businesses proffering importance to customer satisfaction; which was later replaced by customer value demonstrating a
It’s time for Halloween; the kids in my locality have already started preparing for the day. From monster costumes, and scary ghosts to skeleton outfits all can be seen in the nearby markets and shopping malls. I remember the Halloween nights of the 2000s when we used to get ready and run out of our
With personalization in technology evolving each day, the need for a highly engaging, targeted, and personalized customer experience has progressed dramatically. These communications are no longer paper-based and pdf-oriented but are self-serviceable and highly interactive, readily available across multiple digital channels. To improve real-time customer engagement, customer experience personalization, and customer satisfaction, organizations must adopt
A leading bank in the USA with a presence in 60 countries, decided to revive its digital account opening process for customers. Overloaded with different product lines- CASA, loans, term deposits, etc., the bank failed to deliver a digital onboarding customer experience. Thus, opening a new account in the bank was still an extensive process