Gary is an Associate Director in the domain of Customer Experience (CX). His typical day is a combination of meetings and telephone calls. Managing the chaos between their professional and personal life Gary takes out time for online shopping. Their preferred mode of payment by Gary is his Credit card as he likes collecting reward
Author: Kartikeya Awasthi
Digital Darwinism has not only revolutionized every industry but has also empowered customers to influence brands. With multiple options and services readily available for customers, it becomes more important for brands to shift their focus from a product to a customer-centric organization. At a strategic level, businesses have already aligned their goals with the customer’s
One of the biggest challenges faced by BFSI is to tackle what the customers experience when interacting with their brand. Whether it is a new customer acquisition or onboarding, if you are not able to make your customers feel appreciated and valued for joining you, they are not going to stick for long! This brings
What is Customer Experience Management? Customer Experience Management (CXM) tools are on the rise due to customer-centric companies striving to provide excellent customer service. A CXM Tool can help you better manage your interactions with customers and automate communication experience processes, ensuring that every interaction is executed flawlessly. To convey a stellar customer experience, you
The real picture of Customer Experience Management Software: No matter what the business is, customers are our priority and we need to have an effective CX Management Platform for them. To reinforce the loyalty of your customers you need to give high regard to every communication. You’d like your customers to like you and do