Organizations that offer superior and effortless experiences are winning the race to the top. These organizations constantly work on their strategic customer engagement challenges and thrive to deliver more than what their customer expects. For the new-age firms, the Customer Experience (CX) has been on a spin due to the rising expectations of hyper-connected customers.
Customer Experience in Telecom Industry has been a global hit in the past few years and is still growing at a fast pace. The number of telecom users has grown tremendously and as per Statista “In 2019 the number of mobile phone users is forecast to reach 4.68 billion.” However, the expansion also means a
The year 2017 saw Direct Mail making the greatest household impact, pertaining to the tangible experience it offers its customers. On the contrary, a United States Postal Services (USPS) report recorded a decline in transactional mail responses, owing to the swift adoption of electronic delivery and the mammoth emergence of social media. Digital Print Solutions
Customer Communications Management (CCM) application is one of the most crucial business applications, directly impacting brand positioning, marketing, and operations of customer-centric organizations. However, since CCM implementation affects entire organizations such as process, people, and performance, there are a number of challenges that enterprises may stumble upon in getting a successful implementation done. CCM Software
“Effectively engaging customer experiences across customer touchpoints is a proven differentiator for customer-centric organizations.” Your regular correspondence such as bills, statements, promotions, notices, etc. can act as customer engagement livewires. Your correspondence for different channels such as print, email, SMS, social media, etc., should be consistent with their seamless customer experience (CX). Customer Correspondence Management