Utility Bill Payments are one of the most challenging customer-facing documents, as customers receive these bills post-usage, and the due amount can change considerably from one month to the next. The Utility bill payment experience is a crucial part of the customer life cycle and a major influencer of customer satisfaction. When customers see unexpectedly
Category: CCM Software
Customer Communications Management (CCM) application is one of the most crucial business applications, directly impacting brand positioning, marketing, and operations of customer-centric organizations. However, since CCM implementation affects entire organizations such as process, people, and performance, there are a number of challenges that enterprises may stumble upon in getting a successful implementation done. CCM Software
“Effectively engaging customer experiences across customer touchpoints is a proven differentiator for customer-centric organizations.” Your regular correspondence such as bills, statements, promotions, notices, etc. can act as customer engagement livewires. Your correspondence for different channels such as print, email, SMS, social media, etc., should be consistent with their seamless customer experience (CX). Customer Correspondence Management
Enterprises can no longer just respond to change – they must now lead it. When business practices, technology, and customer needs are changing so rapidly, your success – even survival – depends on making sure that your business is keeping pace. In this age of the customer, the only sustainable competitive advantage is knowledge of,
Harry and Sally recently subscribed to insurance policies from two different companies. Let’s see how transforming the Insurance customer experience impacts consumers’ perceptions and their decisions. Harry received a customized birthday card on his birthday and it says his nickname “Happy Birthday Harry”. Woah! Harry was delighted that his insurance company knows every little detail