15 CX Statistics building your Business Communication Strategy

Customer Lifetime Value Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. Customer Experience Stats FCI has gathered 15 eye-opening customer experience stats that each CX professional must understand in 2019, which shows how

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CCM Migration

Migrate your Legacy Systems 10X faster with FCI CCM

Next Generation CCM Solutions Ignoring the importance of migrating legacy IT customer communication systems to next-generation CCM Solutions is almost impossible. Especially, in industries like banking, insurance, Utility, Telecom, etc., where most of the processes are document-intensive. Though migration of software is a tough task with the right guidance, it can be a seamless process

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