A leading bank in the USA with a presence in 60 countries, decided to revive its digital account opening process for customers. Overloaded with different product lines- CASA, loans, term deposits, etc., the bank failed to deliver a digital onboarding customer experience. Thus, opening a new account in the bank was still an extensive process
Complying with Regulatory norms is essential for running a business. As these regulations become more rigid, document-based and process-heavy organizations start facing numerous operating challenges. These organizations have to meet their customer’s demands while not compromising on other security standards. Thus, it becomes quite obvious that winning the compliance battle is not an easy task
Organizations that offer superior and effortless experiences are winning the race to the top. These organizations constantly work on their strategic customer engagement challenges and thrive to deliver more than what their customer expects. For the new-age firms, the Customer Experience (CX) has been on a spin due to the rising expectations of hyper-connected customers.
We all want our business to get results.We want more eyeballs on our business and we want that attention to be fruitful.But how can we get the results that we wish to achieve? Well, achieving business goals can be a tough nut to crack, especially for industries relying on legacy platforms and functioning in operational
“Innovation is changing that unlocks new values.” – Jamie Notter In this digital era, Customer Experience Management is now considered one of the best assets for business growth across various industries, especially where the competition has set bars for them to be innovative to survive. As a result, organizations are implementing Customer Experience Trends in