The stiff competition and expanding regulations in the market have compelled the entire utility sector to rethink its Utility Communications Strategy. With the rising number of transactions and information-heavy documents, it has become difficult for the industry to deliver a paperless experience that tends to improve the entire customer journey. With information available in abundance,
Category: Customer analytics and insights
Customer analytics and insights are an essential tool for businesses seeking to understand their customers and improve their bottom line. By analyzing customer data, businesses can gain valuable insights into customer behavior, preferences, and needs, which can help them make informed decisions about product development, marketing, and customer service.
As we are sailing through the third fiscal quarter of 2022, it becomes important for each one of us to revisit our existing business strategies and be prepared for FY23 in advance. Especially, in the Insurance Industry where regulatory norms and compliances rule the decision-making capabilities of businesses. With the rise in the number of policyholders, the