“A loyal customer is the most valuable asset a bank can ever hold.” In today’s fiercely competitive market, nurturing customer loyalty isn’t just essential; it’s the lifeline banks need to safeguard against the alarming drop in customer numbers. Today’s technology empowers customers, putting them firmly in the driver’s seat of their buying journey. The buying
Category: Customer Experience Management (CXM)
In the dynamic world of customer experience, adapting to changing trends and technologies is paramount for businesses striving to stay ahead. The stage is set for the India CX Summit & Awards 2023, a pivotal event scheduled for September 14th and 15th, 2023, at the Hotel Novotel in Juhu, Mumbai. This summit is more than
Your technology roadmap is your roadmap to profitability. Investing in the state-of-the-art technology stack to elevate customer experience is now the key to gaining a disruptive edge in the banking industry. It ensures that every technical initiative aligns with the overarching business goals and objectives. Many banks still rely on technology systems that have become
“In the world of business, the currency of success is the happiness of your customers.” In the ever-shifting tides of the business world, where change is the only constant, customer experience (CX) reigns supreme. A seamless and satisfying customer journey can make or break a brand. However, there are pitfalls that can doom even the
In today’s fierce battleground of the financial services industry, businesses need to go above and beyond to provide their customers with a positive and personalized experience. Customer Journey Orchestration (CJO) is a powerful tool that can help businesses achieve this goal. CJO has become a buzzword in the financial industry, as it promises to streamline