“Innovation is changing that unlocks new values.” – Jamie Notter In this digital era, Customer Experience Management is now considered one of the best assets for business growth across various industries, especially where the competition has set bars for them to be innovative to survive. As a result, organizations are implementing Customer Experience Trends in
Category: Customer experience management
Customer Experience in Telecom Industry has been a global hit in the past few years and is still growing at a fast pace. The number of telecom users has grown tremendously and as per Statista “In 2019 the number of mobile phone users is forecast to reach 4.68 billion.” However, the expansion also means a
In today’s world, an omnichannel communication strategy is of utmost importance for insurers. The question is ‘what’ is it and ‘why’ is it so important for the insurance sector? The omnichannel strategy of communication enables life insurers to provide a seamless yet integrated experience to all users right across the value chain. This would start
For any business to be successful in today’s world, depends a lot on customer experience and the transparency of communication channels. The need is to understand what the customer needs in a fast-moving environment. Therefore, 2022 will witness a battle for intense and new relationships with customers and once it has been established, financial marketers
In today’s era of incessant digital transformation, customer communications are no longer about offering just a print and an electronic copy of the same document. Organizations need to swiftly adopt modern communication landscapes and implement cutting-edge Customer Communication Management (CCM) Systems that can support efficient and centralized processes for all delivery channels. Companies using conventional