Over the past few years, the financial industry has been observing a trend of investing in Customer Experience Management (CXM) Systems. This trend can be attributed to the fact that many institutions are trying to keep up with the ever-changing digital landscape. Moreover, companies are understanding the impact of effective & personalized communications for better
Category: Customer Feedback Management
Customer feedback management is a crucial process for any business that seeks to understand its customers’ needs, preferences, and experiences. It is a strategic approach to gathering, analyzing, and acting on feedback from customers in order to improve their overall satisfaction and loyalty to the brand.
As we are sailing through the third fiscal quarter of 2022, it becomes important for each one of us to revisit our existing business strategies and be prepared for FY23 in advance. Especially, in the Insurance Industry where regulatory norms and compliances rule the decision-making capabilities of businesses. With the rise in the number of policyholders, the