You might have come across this blog searching for ways to improve customer retention at your organization. Before we dive into the topic, let’s ask some basic but important questions… What is the most vital asset for your company? There are many good answers to this question; however, considering the theme of the blog, your
Category: Customer Satisfaction (CSAT)
Customer Satisfaction (CSAT) is the ultimate measure of a business’s success. It refers to the degree to which a customer is pleased with the products or services they receive from a company. CSAT is a critical metric that businesses use to evaluate the quality of their customer experience and identify areas for improvement.
Customer engagement with an organization for a number of reasons and most of them can be categorized into different journeys involving various digital channels. Out of them, the most important is the customer onboarding journey. A customer onboarding journey begins with the step of onboarding new clients to understand all the product features followed by
Your customers are on the move, with unprecedented access to your competitors. You must earn the highest level of trust for customer retention, win more business and create genuine loyalty. Businesses cannot exist without customers, not even Banks, and other financial operators. What has changed in the past few years is Customer Experience Technology and
The interconnected global marketplace that we live in is experiencing a revolution that has been termed the ‘Customer Experience Movement.’ Businesses around the globe are now tweaking their strategies to be a part of that movement. This blog will talk about the basics of Customer Experience Management and how it can positively impact any business.
Across the globe, mobile has been the focal point for organizations who want to transform their outmoded business model. As the usage of mobile dominates the traditional mode of interaction, organizations have started embracing the mobile-first strategy to meet the various market requirements. This goes for the booming banking sector that operates in a ‘new