Customer Onboarding Experience has emerged as a key service differentiator in the banking, insurance, and financial services sectors. Almost 75% of all cross-sell opportunities lie within the first 3 months of new customer acquisition. A robust customer communications strategy has great potential to control the customer experience during the onboarding of clients. From initial acknowledgment
Category: Digital and Mobile Experience
Insurance customers’ expectations are being shaped by their experiences with companies like Amazon and Uber. New expectations of choice, convenience, tailor-made solutions, and lower cost, are both a challenge as well as an opportunity for Insurers to improve revenue, profitability, customer centricity, and retention. That experience is especially important in today’s digital age where the