“Your Most Unhappy Customers Are Your Greatest Source Of Learning.” – Bill Gates The above quote clearly signifies the importance of customer experience and how a dissatisfied customer can make or break your brand. Dissatisfaction with a brand is the outcome of various factors. In some cases, it might just be a nominal scenario going
Category: Digital customer experience
Digital customer experience is the sum total of a customer’s interactions with a brand across all digital channels, including websites, social media, mobile apps, and online marketplaces. It encompasses everything from the ease of finding information to the speed of page load times, from the intuitiveness of navigation to the responsiveness of customer service.
As we are sailing through the third fiscal quarter of 2022, it becomes important for each one of us to revisit our existing business strategies and be prepared for FY23 in advance. Especially, in the Insurance Industry where regulatory norms and compliances rule the decision-making capabilities of businesses. With the rise in the number of policyholders, the