Enterprises can no longer just respond to change – they must now lead it. When business practices, technology, and customer needs are changing so rapidly, your success – even survival – depends on making sure that your business is keeping pace. In this age of the customer, the only sustainable competitive advantage is knowledge of,
Category: Security and Compliance
Customer Onboarding Experience has emerged as a key service differentiator in the banking, insurance, and financial services sectors. Almost 75% of all cross-sell opportunities lie within the first 3 months of new customer acquisition. A robust customer communications strategy has great potential to control the customer experience during the onboarding of clients. From initial acknowledgment
Financial Institutions like Banks & Insurance, Telcos, and Healthcare organizations have a lot at stake when it comes to communicating effectively with their customers. You invested heavily in terms of time, money, and effort in implementing best-of-breed applications like OpenText Exstream, GMC Inspire, or DOC1. The implementation of CCM Tools itself would have taken a good