FCI’s Varta Participating in the Upcoming Event for CX Strategy by DSF.
We’re glad to announce that we’ll be participating in the upcoming event for Content Management, Customer Communications & CX Strategies organized by Document Strategy Forum (DSF) at the Le Méridien Charlotte in North Carolina from May 22-24, 2023.
The event brings together industry leaders and experts to discuss the latest trends and technologies in the document management space. FCI will be hosting booth #212 at the event, where attendees can learn more about our Customer Experience Management (CXM) solution, Varta. As a leading player in the CXM space, Varta is well-positioned to share its expertise and insights with other businesses.
Our in-house experts will share their insights on how businesses can leverage CXM platforms to improve customer engagement and drive growth.
More about Varta!
FCI’s Varta is a cloud-based platform that allows businesses to manage their customer communications with an omnichannel approach. The platform is designed to break down departmental silos by providing a unified view of customer interactions and data. This means that teams across different departments can collaborate more effectively, share insights, and work towards common goals.
Moreover, Varta is specifically designed to support distributed workforces. With its cloud-based architecture, the platform can be accessed from anywhere, allowing teams to work remotely without compromising productivity or efficiency. The platform also provides real-time analytics and reporting, giving managers and team leaders the insights they need to make informed decisions and optimize their operations.
Legacy system integration is another major challenge faced by many businesses. Legacy systems are often complex and difficult to integrate with modern technologies, which can make it hard for organizations to keep up with the latest trends and innovations. However, Varta has been specifically designed to integrate seamlessly with legacy systems, allowing businesses to leverage their existing investments while also taking advantage of modern CXM tools and technologies.
Varta’s CXM Capabilities
- Streamlining Multiple Communication Channels
Varta CXM platform allows businesses to streamline their communication channels by bringing together multiple touchpoints into a single platform. This includes email, SMS, social media, chatbots, and more. By centralizing all communication channels, businesses can better manage customer interactions, reduce response times, and improve the overall customer experience.
- HTML-5 Based Digital Forms
FCI’s Varta platform also includes HTML-5-based digital forms that enable businesses to gather customer data quickly and efficiently. These forms can be customized to capture specific information and can be integrated with other systems such as CRM (Customer Relationship Management), billing, and payment systems.
- Flexible Deployment Options
Varta can be deployed on-premises, in the cloud, or as a hybrid solution. This gives businesses the flexibility to choose the deployment model that best suits their needs. Additionally, Varta is scalable, which means it can grow with the business.
- Strengthening Business Approach
Varta CXM platform also includes tools that can help businesses strengthen their approach. This includes analytics and reporting tools that provide insights into customer behavior, preferences, and satisfaction levels. By understanding these metrics, businesses can make data-driven decisions to improve customer experience and increase engagement.
- Speed-Up Digital Transformation
Finally, FCI’s Varta is designed to speed up the digital transformation process for businesses. With a comprehensive suite of tools, businesses can quickly and easily create, manage, and deliver personalized communications across multiple channels. This helps businesses stay ahead of the competition by providing an exceptional customer experience.
This event is an excellent opportunity for businesses to keep abreast of the latest trends and strategies in customer experience management. As a CXM Platform provider, FCI is excited to participate in the event and share its insights on how businesses can leverage technology to improve customer engagement and drive growth.
Be sure to stop by Booth #212 and join in on the panel discussion to learn more about Varta’s innovative solutions and strategies for success!