Next Generation CCM Solutions Ignoring the importance of migrating legacy IT customer communication systems to next-generation CCM Solutions is almost impossible. Especially, in industries like banking, insurance, Utility, Telecom, etc., where most of the processes are document-intensive. Though migration of software is a tough task with the right guidance, it can be a seamless process
The communication landscape has created a vast number of opportunities for organizations to grow and reap the benefits of their existing technologies. Organizations have started reviving their existing strategies for delivering smarter and futuristic communications. To reduce cost, eliminate operational silos and create smooth processes, it becomes quintessential for organizations to migrate to a holistic
The rising expectations of customers and technological advancements have changed the way in which interactions take place. Customers today are demanding more convenient, simplified, transparent, and personalized communications. Successful organizations have understood the importance of investing in omnichannel customer experience as it tends to be the crucial driver in delivering great omnichannel business outcomes. Gradually,
“We are changing the world with technology” – Bill Gates The above quote truly signifies the importance of technology in today’s Omni-connected world. This is most evident in the industries like banking, insurance, and telecom where customer experience rules the game, and surviving without technology can be a major hindrance to the growth of these
Customer Experience enhancing Customer Journey Over the past few years, we have seen businesses dispersing in the name of customer experience. Emerging from the back doors of customer service, customer experience has a long and interesting history. It started with businesses proffering importance to customer satisfaction; which was later replaced by customer value demonstrating a