We live in an era of fast-paced digital transformation in which modern-day consumers expect to find information when they want it, solutions when they need them and access to find both on their own. Self-service, social media, live chat, video conferencing, and unified communications and collaboration have been fostered because of developments in the domain
Tag: CCM Software
Your customers are on the move, with unprecedented access to your competitors. You must earn the highest level of trust for customer retention, win more business and create genuine loyalty. Businesses cannot exist without customers, not even Banks, and other financial operators. What has changed in the past few years is Customer Experience Technology and
Ingredients for Personalized Experiences: Data, and Communications Our experience with leading BFSI players in the global market has led us to a realization: Rethink customer communications the same as data. As you send out communications, basis customer behavior and other insights, you will optimize and make it more contextual for the next cycle. Hence, your
Another Milestone Unlocked for FCI! It brings us immense pleasure to share that our organization has been positioned among Customer Communications Management (CCM) Software Service Provider Leaders in India for Banking and Financial Services, Insurance, Public Sector, and Utility verticals in 2022 Aspire CCM Service Providers Leaderboard™. FCI has always played a pivotal role in
Lately, there has been sort of a ‘paradigm shift’ when it comes to Customer Communications in the BFSI sector. This can be attributed to the intense competition for consumer attention and engagement in the respective commercial landscape. The fight for digital eyeballs is getting strenuous day by day! To talk candidly, this is because consumers