In the dynamic world of customer experience, adapting to changing trends and technologies is paramount for businesses striving to stay ahead. The stage is set for the India CX Summit & Awards 2023, a pivotal event scheduled for September 14th and 15th, 2023, at the Hotel Novotel in Juhu, Mumbai. This summit is more than
Tag: Customer Communication Management (CCM)
We live in an era of fast-paced digital transformation in which modern-day consumers expect to find information when they want it, solutions when they need them and access to find both on their own. Self-service, social media, live chat, video conferencing, and unified communications and collaboration have been fostered because of developments in the domain