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In the present day and age, Banks leverage sophisticated data analytics to understand the customer’s financial picture and generate hyper-personalized communications. This includes their income,… Read More »FCI paves the way for new-age CCM at the Digibank Summit in Indonesia
India’s Public Sector Banks (PSBs) are undergoing a significant transformation with the Enhanced Access and Service Excellence (EASE) Reforms. The focus is on improving efficiency,… Read More »Modern CCM: Transforming Public Sector Banks With EASE
As economic conditions fluctuate, banks must navigate a delicate balance between attracting deposits and optimizing their cost structures to maintain profitability. In such a dynamic… Read More »A Customer-centric Approach To Mitigate The Deposit Growth Challenge For Indian Private Banks
Are you considering implementing a Customer Communication Management (CCM) system for your business? Choosing the right CCM consultants is essential to ensure successful implementation and… Read More »The Ultimate Guide to Choosing the Right CCM Consultants for Your Business
At FCI, we are excited to announce our participation in the upcoming Xplor 2023 Customer CCM Summit, taking place from November 14th to 16th at
Customer Communications Management (CCM) plays a pivotal role in shaping the success and longevity of businesses in today’s competitive landscape. In an era where customers… Read More »Customer Communications Management (CCM): A Handbook for the C-suite
You might be familiar with the Pareto principle (the 80-20 rule), which essentially means that 20% of your customer base will generate 80% of the… Read More »Unlock the full potential of Customer Communications Management
Enhanced customer experience and engagement is the ‘Mantra’ of success in Healthcare. Healthcare customer experience is not just about providing good medical treatment; it’s about… Read More »Don’t Lose Patients: Preventive Healthcare Customer Experience
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