In the constantly developing business landscape, staying ahead of the curve is imperative for ensuring long-term success and remaining competitive in an ever-evolving market. One of the most effective ways to ensure your bank’s success is by embracing Customer Communication Management (CCM). In this blog, we’ll explore how data along with communication, can help your
Tag: customer communications platform
Customer Experience Management (CXM) has been a critical aspect of the banking and financial services industry for a long time, but with the advent of digital technologies, the way in which banks and financial institutions communicate with their customers has been undergoing a transformation. CXM platforms are playing a key role in this digital transformation
Another Milestone Unlocked for FCI! It brings us immense pleasure to share that our organization has been positioned among Customer Communications Management (CCM) Software Service Provider Leaders in India for Banking and Financial Services, Insurance, Public Sector, and Utility verticals in 2022 Aspire CCM Service Providers Leaderboard™. FCI has always played a pivotal role in
Across the globe, mobile has been the focal point for organizations who want to transform their outmoded business model. As the usage of mobile dominates the traditional mode of interaction, organizations have started embracing the mobile-first strategy to meet the various market requirements. This goes for the booming banking sector that operates in a ‘new
Gary is an Associate Director in the domain of Customer Experience (CX). His typical day is a combination of meetings and telephone calls. Managing the chaos between their professional and personal life Gary takes out time for online shopping. Their preferred mode of payment by Gary is his Credit card as he likes collecting reward