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Tag: customer experience banking

5 Mobile-First Strategy for enhanced Customer Experience Banking

September 9, 2022November 17, 2022 Kartikeya Awasthi

Across the globe, mobile has been the focal point for organizations who want to transform their outmoded business model. As the usage of mobile dominates the traditional mode of interaction, organizations have started embracing the mobile-first strategy to meet the various market requirements. This goes for the booming banking sector that operates in a ‘new

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Customer Communication Magement Software for banking

CCM Platform overcoming banking customer experience (CX) challenges

April 12, 2021November 17, 2022 FCI-CCM

With the advent of several fintech and non-banking start-ups, there is mounting pressure on the banking and financial services (BFSI) industry to rethink its customer experience strategies. In this blog, we are going to look at the recent challenges faced by banks and what they can do to solve them. Customer Experience Challenges Banks facing

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Why Banks Should Transform their CX Game to Outside-In Approach?

Customer Experience (CX) Trends transforming the Banking Industry

July 5, 2019November 17, 2022 Sonia Samuel

Annie has an account in Bank X. She relocated to another country and wanted to update her contact details with the bank, but due to lack of time and long call queues, she couldn’t do it. At the end of every month, the bank was still delivering letters and updates on her old contact details

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Top 4 Customer Experience Trends in Banking and Credit Unions

May 29, 2018November 18, 2022 Sonia Samuel

For any business to be successful in today’s world, depends a lot on customer experience and the transparency of communication channels. The need is to understand what the customer needs in a fast-moving environment. Therefore, 2022 will witness a battle for intense and new relationships with customers and once it has been established, financial marketers

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Twitter Post

Prime #CustomerExperience can’t be found with the flip of a switch. Here are 5 factors that may affect your customer experience in 2019: https://t.co/kGbAcc48B8#CX #CustomerEngagement #CCM pic.twitter.com/xieGE2RvMX

— FCI CCM, Inc. (@fciccm_inc) April 25, 2019

Quote of the day!#Success #Motivation pic.twitter.com/FbAMu1vI9Y

— FCI CCM, Inc. (@fciccm_inc) April 22, 2019

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