Annie has an account in Bank X. She relocated to another country and wanted to update her contact details with the bank, but due to lack of time and long call queues, she couldn’t do it. At the end of every month, the bank was still delivering letters and updates on her old contact details
Tag: customer experience for financial services
For any business to be successful in today’s world, depends a lot on customer experience and the transparency of communication channels. The need is to understand what the customer needs in a fast-moving environment. Therefore, 2022 will witness a battle for intense and new relationships with customers and once it has been established, financial marketers