Customer Experience Management (CXM) has been a critical aspect of the banking and financial services industry for a long time, but with the advent of digital technologies, the way in which banks and financial institutions communicate with their customers has been undergoing a transformation. CXM platforms are playing a key role in this digital transformation
Tag: customer experience management platform
CXM Technology Transforming the Banking Industry In today’s competitive banking industry, customer retention is crucial for long-term success. A Customer Experience Management platform can play a significant role in improving customer retention by streamlining and automating communication processes, providing personalized experiences, and gathering valuable data insights. CXM (Customer Experience Management) technology is transforming the banking