“A loyal customer is the most valuable asset a bank can ever hold.” In today’s fiercely competitive market, nurturing customer loyalty isn’t just essential; it’s the lifeline banks need to safeguard against the alarming drop in customer numbers. Today’s technology empowers customers, putting them firmly in the driver’s seat of their buying journey. The buying
Tag: customer experience management
FCI’s Varta Participating in the Upcoming Event for CX Strategy by DSF. We’re glad to announce that we’ll be participating in the upcoming event for Content Management, Customer Communications & CX Strategies organized by Document Strategy Forum (DSF) at the Le Méridien Charlotte in North Carolina from May 22-24, 2023. The event brings together industry
In today’s fierce battleground of the financial services industry, businesses need to go above and beyond to provide their customers with a positive and personalized experience. Customer Journey Orchestration (CJO) is a powerful tool that can help businesses achieve this goal. CJO has become a buzzword in the financial industry, as it promises to streamline
In a rapidly evolving digital landscape, mastering multichannel communication has become the cornerstone of delivering exceptional customer experiences. By blending the power of Customer Communication Management (CCM) and Customer Experience Management (CXM), businesses can create seamless interactions across diverse channels. In this blog, we’ll delve into the strategies that help you conquer multichannel communication while
Customer Lifetime Value Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. Customer Lifetime Value (CLV) refers to the estimated net profit attributed to the entire future relationship with a customer. CLV is calculated