“A loyal customer is the most valuable asset a bank can ever hold.” In today’s fiercely competitive market, nurturing customer loyalty isn’t just essential; it’s the lifeline banks need to safeguard against the alarming drop in customer numbers. Today’s technology empowers customers, putting them firmly in the driver’s seat of their buying journey. The buying
Tag: digital transformation
FCI’s Varta Participating in the Upcoming Event for CX Strategy by DSF. We’re glad to announce that we’ll be participating in the upcoming event for Content Management, Customer Communications & CX Strategies organized by Document Strategy Forum (DSF) at the Le Méridien Charlotte in North Carolina from May 22-24, 2023. The event brings together industry
CXM Technology Transforming the Banking Industry In today’s competitive banking industry, customer retention is crucial for long-term success. A Customer Experience Management platform can play a significant role in improving customer retention by streamlining and automating communication processes, providing personalized experiences, and gathering valuable data insights. CXM (Customer Experience Management) technology is transforming the banking
Customer Experience is one of the greatest main thrusts behind client maintenance and reliability. Estimating and further developing an effective Financial Services Customer Experience Solution, in any case, is hard to accomplish without the assistance of innovative tools that robotize your cycles and streamline the manner in which you interact with and gather feedback from
Customer communication is one of the most vital aspects of any business, and it’s especially true in today’s world where a customer is king! Customer communication is highly critical, so much so that around 64% of individuals think that they recommend a product or brand to others based on the quality of communication they receive.