“In the world of business, the currency of success is the happiness of your customers.” In the ever-shifting tides of the business world, where change is the only constant, customer experience (CX) reigns supreme. A seamless and satisfying customer journey can make or break a brand. However, there are pitfalls that can doom even the
Tag: legacy modernization
“Effectively engaging customer experiences across customer touchpoints is a proven differentiator for customer-centric organizations.” Your regular correspondence such as bills, statements, promotions, notices, etc. can act as customer engagement livewires. Your correspondence for different channels such as print, email, SMS, social media, etc., should be consistent with their seamless customer experience (CX). Customer Correspondence Management