Personalized B2B Customer Experience (CX) Trends this year!

Digital Darwinism has not only revolutionized every industry but has also empowered customers to influence brands. With multiple options and services readily available for customers, it becomes more important for brands to shift their focus from a product to a customer-centric organization. At a strategic level, businesses have already aligned their goals with the customer’s

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15 CX Statistics building your Business Communication Strategy

Customer Lifetime Value Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. Customer Experience Stats FCI has gathered 15 eye-opening customer experience stats that each CX professional must understand in 2019, which shows how

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