Customer Success Executive/Sr.Executive

Desired Experience: 2-5 years Work Location: Noida, Sector 126 Work Timings: Rotational Compensation: As per market standards Job Summary: Looking for flexible go-getters who welcome the challenge of meeting the needs of a fast-growing IT business. As a Customer Success Executive (CSE) at FCI, you will work closely with Customer Success Manager & assist on multiple customer accounts, build strong relationships with customers, and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate should be passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant experience and a demonstrated record of analysing and optimizing campaigns.

Roles and Responsibilities: • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them • Review the customer journey, identifying how its supported, taking a consultative approach in helping clients overcome issues and achieve goals • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends to identify areas of improvement • Work with the sales and marketing team to drill customer references and develop case studies • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings • Maintain existing customer success metrics and data as directed

2-5 years of relevant experience in customer success • Strong verbal and written communication, strategic planning, and project management skills • Analytical and process-oriented mindset • Comfortable working across multiple departments in a