Infra & System support Manager

  • Company: FCI-CCM
  • Work Location: Noida, Sector 126
  • Desired Experience: 10+ Years
  • Work Timings: General Day Shift / Occasional Night shifts as per business requirements
  • Compensation: As per market standards
  • Working Day: 6 Days, 1 Saturday in a month can be considered off only if there is no business requirement.
  • Company Website: |

About us:

Founded in 1959, FCI embarked on a humble journey as a small typing college before expanding into quick printing services and eventually venturing into transaction print and mail services. As businesses increasingly turned to digital communication, FCI underwent a successful transformation from physical to digital communications.

Today, we are a leading player in the Customer Communications Management industry, offering products and services that help organizations deliver exceptional customer experiences. With over six decades of experience in handling both physical and digital communications, FCI is well-positioned to provide critical communication solutions to consumer-facing businesses worldwide.

Broad Function:

We are seeking a dedicated and experienced IT - Infra & System Support Manager to oversee end-to-end IT maintenance activities across PAN India locations. The successful candidate will be responsible for managing the IT infrastructure, providing technical support, ensuring smooth operations, and coordinating with various teams to maintain the integrity of the company's IT systems. The role requires frequent travel between Noida, Manesar, and other company locations across India.

Roles and Responsibilities:

  • IT Infrastructure Management: Manage the overall IT infrastructure, including hardware, software, networks, and servers, to ensure optimal performance and reliability. Plan, implement, and supervise upgrades, patches, and installations to maintain system efficiency.
  • Technical Support: Provide timely and effective technical support to resolve IT-related issues faced by employees across different locations. Collaborate with the IT helpdesk team to address and resolve user concerns and incidents.
  • Maintenance and Monitoring: Regularly monitor system performance, identify potential bottlenecks, and proactively take corrective actions to prevent disruptions. Conduct routine maintenance tasks, such as system backups, data recovery, and security updates.
  • Vendor Management: Collaborate with third-party vendors and service providers to ensure the availability of necessary resources and support for IT maintenance. Manage vendor contracts, negotiate terms, and assess vendor performance.
  • IT Security and Compliance: Implement and maintain security protocols to safeguard company data and IT assets against cyber threats. Ensure compliance with industry standards and regulations related to IT security and data protection.
  • Team Leadership: Lead and mentor a team of IT support professionals to ensure a high level of technical expertise and customer service. Conduct performance evaluations, set goals, and provide regular feedback to team members.
  • Project Management: Oversee IT projects, including system upgrades, migrations, and new technology implementations. Develop project plans, allocate resources, and manage project timelines to ensure successful delivery.
  • Documentation and Reporting: Maintain accurate records of IT assets, configurations, and maintenance activities. Generate regular reports on system performance, incident resolution, and maintenance activities for management review.

Key skills & Desired Experience required for the role:

  • Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred.
  • Proven experience (10+ years) in IT support, maintenance, and infrastructure management, with 4+ years in a manager role.
  • Strong technical knowledge of hardware, software, networks, and server systems.
  • Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
  • Proficiency in IT security practices and compliance requirements.
  • Project management skills, with a track record of successfully managing IT projects from inception to completion.
  • Exceptional leadership and team management skills.
  • Effective communication and interpersonal abilities.
  • Willingness to travel frequently between Noida, Manesar, and other company locations across India.

Employee Benefits:

The company offers a range of employee benefits including:
  • Cashless medical insurance for employees, spouse, and children
  • Accidental insurance coverage
  • Life insurance coverage
  • Company-paid lunch
  • Company-paid transportation
  • Access to online learning platforms such as Udemy and LinkedIn Learning
  • Retirement benefits including Provident Fund (PF) and Gratuity
  • Sodexo benefits for income tax savings
  • Paternity & Maternity Leave Benefit
  • National Pension Saving

Why Join FCI:

  • Rapid Growth: Join a bootstrapped, rapidly growing SaaS company where you can make a significant impact and shape your career trajectory.
  • Learning Opportunities: Experience unparalleled learning opportunities that go beyond the traditional corporate mold, acquiring skills and knowledge that will benefit you in the long term.
  • Straightforward Culture: Be part of a straightforward, no-nonsense culture that values transparency, authenticity, and open communication.
  • Innovation and Collaboration: We believe great ideas can come from anyone, regardless of their role or level in the company. We actively encourage innovation and collaboration among our team members.
  • Fast-Paced Environment: Thrive in a fast-paced and dynamic environment where we move quickly, adapt swiftly to market changes, and embrace the challenges and rewards of a startup lifestyle.
  • Competitive Compensation: Enjoy a competitive salary package along with a range of benefits designed to support your lifestyle and help you perform at your best, both in and out of work.
  • High-Growth, Innovative Environment: If you're a driven individual who thrives in a high-growth, innovative environment, we're excited to hear from you. Join us for a unique opportunity to accelerate your career and be part of our exciting journey.

Apply now to become a valued member of our ambitious and innovative team!

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