Founded in 1959, FCI embarked on a humble journey as a small typing college before expanding into quick printing services and eventually venturing into transaction print and mail services. As businesses increasingly turned to digital communication, FCI underwent a successful transformation from physical to digital communications.

Today, we are a leading player in the Customer Communications Management industry, offering products and services that help organizations deliver exceptional customer experiences. With over six decades of experience in handling both physical and digital communications, FCI is well-positioned to provide critical communication solutions to consumer-facing businesses worldwide.

As an IT System Manager at FCI, you will be responsible for overseeing and optimizing our software stack, ensuring its efficient operation, and aligning it with the organization's strategic goals. You will play a critical role in maintaining and enhancing our IT infrastructure to support various business processes, including sales, marketing, customer service, and ERP management.

• Software Implementation and Integration:
  Lead the implementation and integration of software solutions such as Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP management systems. Collaborate with cross-functional teams to define requirements and configure software to meet business needs.
• Software Management:
  Proactively monitor and maintain the health, performance, and security of all software applications.
  Ensure software updates and patches are applied in a timely manner to keep systems up to date.
• User Support and Training:
  Provide user support and training to ensure employees can effectively use the software tools.
  Troubleshoot and resolve software-related issues in a timely manner.
• Data Management:
  Oversee data management within software applications, ensuring data accuracy, integrity, and security.
  Develop and implement data backup and recovery plans.
• Vendor Management:
  Manage relationships with software vendors and service providers.
  Evaluate and recommend new software solutions that align with the company's goals.
• Security and Compliance:
  Implement and enforce security best practices to protect sensitive data.
  Ensure compliance with industry regulations and standards related to IT systems.
• Documentation:
  Maintain comprehensive documentation for software configurations, procedures, and policies.
  Create and update user guides and training materials.

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
• Proven experience in implementing and managing software solutions like Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP systems.
• Strong understanding of IT infrastructure, networking, and security concepts.
• Excellent problem-solving skills and the ability to troubleshoot complex software issues.
• Project management skills with the ability to lead software implementation projects.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Knowledge of industry best practices for data management and security.
• Relevant certifications (e.g., Zoho Certified Administrator, HubSpot Certified, etc.) are a plus.

• Cashless medical insurance for employees, spouse, and children
• Accidental insurance coverage
• Life insurance coverage
• Company-paid lunch
• Company-paid transportation
• Access to online learning platforms such as Udemy and LinkedIn Learning
• Retirement benefits including Provident Fund (PF) and Gratuity
• Sodexo benefits for income tax savings
• Paternity & Maternity Leave Benefit
• National Pension Saving

• Rapid Growth: Join a bootstrapped, rapidly growing SaaS company where you can make a significant impact and shape your career trajectory.
• Learning Opportunities: Experience unparalleled learning opportunities that go beyond the traditional corporate mold, acquiring skills and knowledge that will benefit you in the long term.
• Straightforward Culture: Be part of a straightforward, no-nonsense culture that values transparency, authenticity, and open communication.
• Innovation and Collaboration: We believe great ideas can come from anyone, regardless of their role or level in the company. We actively encourage innovation and collaboration among our team members.
• Fast-Paced Environment: Thrive in a fast-paced and dynamic environment where we move quickly, adapt swiftly to market changes, and embrace the challenges and rewards of a startup lifestyle.
• Competitive Compensation: Enjoy a competitive salary package along with a range of benefits designed to support your lifestyle and help you perform at your best, both in and out of work.
• High-Growth, Innovative Environment: If you're a driven individual who thrives in a high-growth, innovative environment, we're excited to hear from you. Join us for a unique opportunity to accelerate your career and be part of our exciting journey.

Apply now to become a valued member of our ambitious and innovative team!