Software Engineer-Production Support

  • Experience: 2-4 Years
  • Work Location: Noida, Sector 126
  • Work Timings: Rotational Shift
  • Compensation: As per market standards
  • Company Website |

Employee Benefits:

  • Hybrid work from home policy
  • Medical Insurance for family
  • Accidental Insurance
  • Life Insurance
  • 5 Days working
  • Company Paid Lunch

Job Summary: We are looking for Production Support Engineer responsible for providing technical support to customers using Java-based applications. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

  • Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis
  • Look for areas of improvement in monitoring, application stability.
  • Communicate with line of business and management the overall status and health of the application
  • Be the first point of contact for production issues, support requests and alerts
  • Ensure issues and outages are properly documented
  • Proactively monitor application and infrastructure alerts and be able to react quickly
  • Documents major maintenance events and other significant product related issues
  • Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection
  • Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams
  • Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc
  • Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems
  • Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics
  • Documentation of application flows, monitoring techniques and resolution playbooks

Desired Candidate profile:

  • Strong analytical and problem solving skills. Excellent interpersonal and communication skills handling internal and external customer
  • 3+ years of experience in Technical Production Support
  • Good knowledge of MySQL and Unix including queries and commands
  • Familiarity with object-oriented design and programming principles and patterns, Knowledge of any programming language like Java is a plus
  • Understanding of message broker like Kafka & Understanding of AWS
  • Degree in Computer Science or a related field
  • Experience with Application and server Security monitoring and best practices is a plus
  • Ability to Conducts root cause analysis and Log analysis for better troubleshooting.
  • Experience in working with Jira or any other tool
  • Ability to perform data analysis from both business and IT, identify insights, and present findings
  • Good knowledge of Agile methodology

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