Software Engineer-Production Support

• Hybrid work from home policy
• Medical Insurance for family
• Accidental Insurance
• Life Insurance
• 5 Days working
• Company Paid Lunch

Job Summary: We are looking for Production Support Engineer responsible for providing technical support to customers using Java-based applications. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

• Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis
• Look for areas of improvement in monitoring, application stability.
• Communicate with line of business and management the overall status and health of the application
• Be the first point of contact for production issues, support requests and alerts
• Ensure issues and outages are properly documented
• Proactively monitor application and infrastructure alerts and be able to react quickly
• Documents major maintenance events and other significant product related issues
• Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection
• Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams
• Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc
• Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems
• Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics
• Documentation of application flows, monitoring techniques and resolution playbooks

• Strong analytical and problem solving skills. Excellent interpersonal and communication skills handling internal and external customer
• 3+ years of experience in Technical Production Support
• Good knowledge of MySQL and Unix including queries and commands
• Familiarity with object-oriented design and programming principles and patterns, Knowledge of any programming language like Java is a plus
• Understanding of message broker like Kafka & Understanding of AWS
• Degree in Computer Science or a related field
• Experience with Application and server Security monitoring and best practices is a plus
• Ability to Conducts root cause analysis and Log analysis for better troubleshooting.
• Experience in working with Jira or any other tool
• Ability to perform data analysis from both business and IT, identify insights, and present findings
• Good knowledge of Agile methodology