Founded in 1959, FCI embarked on a humble journey as a small typing college before expanding into quick printing services and eventually venturing into transaction print and mail services. As businesses increasingly turned to digital communication, FCI underwent a successful transformation from physical to digital communications.

Today, we are a leading player in the Customer Communications Management industry, offering products and services that help organizations deliver exceptional customer experiences. With over six decades of experience in handling both physical and digital communications, FCI is well-positioned to provide critical communication solutions to consumer-facing businesses worldwide.

As a Senior System Administrator at FCI-CCM, you will be responsible for ensuring the smooth operation, maintenance, and security of our IT systems, infrastructure, and network. You will collaborate with cross-functional teams to address technical issues, implement solutions, and optimize our IT environment for maximum efficiency and performance.

• Installation, configuration, and maintenance of Windows Servers, including 2012 and 2019 editions. Regular maintenance of all installed systems and infrastructure.
• Installation, configuration, testing, and maintenance of operating systems and other system management tools.
• Continuous monitoring and performance testing of Windows Server OS for potential bottlenecks, with the ability to identify and implement solutions and fixes.

• Proficiency in managing Linux servers within virtualized environments.
• Experience with Linux desktops in Domain environments.
• Familiarity with Linux scripting languages.
• Installation, configuration, and maintenance of services such as Bind, Apache, MySQL, nginx, FTP, etc.
• Ability to build and monitor services on production Linux servers.

• Thorough knowledge of SonicWALL Firewalls.
• Evaluation, implementation, and monitoring of incoming network change requests.
• Expertise in IP-based rule-defined access.
• Configuration of load balancing and high availability mode.

• Collaborate with cross-functional teams to ensure IT infrastructure meets business needs.
• Perform routine system and infrastructure audits for security and performance enhancements.
• Troubleshoot and resolve complex system and network issues promptly.
• Maintain up-to-date documentation of system configurations and procedures.
• Stay current with industry trends and emerging technologies to provide recommendations for system improvements.

• Knowledge of ticketing tool like fresh service, zoho will be an added advantage
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum of 5 years of experience in IT system administration, infrastructure, and network maintenance.
• Strong expertise in Windows and Linux system administration.
• Proficiency in managing network firewalls, particularly SonicWALL.
• Hands-on experience with AWS cloud infrastructure.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and teamwork skills.
• Relevant certifications (e.g., MCSE, AWS Certified SysOps Administrator) are a plus

• Cashless medical insurance for employees, spouse, and children
• Accidental insurance coverage
• Life insurance coverage
• Company-paid lunch
• Company-paid transportation
• Access to online learning platforms such as Udemy and LinkedIn Learning
• Retirement benefits including Provident Fund (PF) and Gratuity
• Sodexo benefits for income tax savings
• Paternity & Maternity Leave Benefit
• National Pension Saving

• Rapid Growth: Join a bootstrapped, rapidly growing SaaS company where you can make a significant impact and shape your career trajectory.
• Learning Opportunities:Experience unparalleled learning opportunities that go beyond the traditional corporate mold, acquiring skills and knowledge that will benefit you in the long term.
• Straightforward Culture: Be part of a straightforward, no-nonsense culture that values transparency, authenticity, and open communication.
• Innovation and Collaboration: We believe great ideas can come from anyone, regardless of their role or level in the company. We actively encourage innovation and collaboration among our team members.
• Fast-Paced Environment: Thrive in a fast-paced and dynamic environment where we move quickly, adapt swiftly to market changes, and embrace the challenges and rewards of a startup lifestyle.
• Competitive Compensation: Enjoy a competitive salary package along with a range of benefits designed to support your lifestyle and help you perform at your best, both in and out of work.
• High-Growth, Innovative Environment: If you're a driven individual who thrives in a high-growth, innovative environment, we're excited to hear from you. Join us for a unique opportunity to accelerate your career and be part of our exciting journey.

Apply now to become a valued member of our ambitious and innovative team!