WINDOWS SYSTEM ADMINISTRATOR

FCI-CCM, founded in 1959, is a global provider of Customer Communication Management solutions, enabling businesses to create personalized and engaging communications for their customers. With over six decades of experience in handling physical and digital communications, FCI-CCM is well-equipped to provide communication solutions to consumer-facing businesses globally.

Our outstanding social media ratings on platforms like Glassdoor, Ambition Box, and Google, averaging at 4.5, are a testament to our employee-centric philosophy.

We welcome young and talented candidates to join us and become a part of our success story.

We are seeking an experienced Windows System Administrator with a minimum of 5 years of relevant professional experience. The ideal candidate should possess strong technical skills and extensive knowledge of Windows operating systems. In addition, expertise in Windows patch updates, antivirus software, firewall management, and working knowledge of ticketing systems like Zoho or Freshdesk is required.

• Install, configure, and maintain Windows operating systems, including servers and workstations.
• Monitor and optimize system performance, ensuring high availability and reliability.
• Troubleshoot and resolve hardware, software, and network issues related to Windows systems.
• Perform regular system backups and ensure data integrity and disaster recovery preparedness.
• Manage user accounts, permissions, and access rights within the Windows environment.
• Deploy security updates, patches, and software installations across the network.
• Implement and maintain antivirus software, ensuring systems are protected from malware and other security threats.
• Configure and manage firewalls to enhance network security and control access to resources.
• Utilize ticketing systems like Zoho or Freshdesk to track and resolve user-reported issues.
• Collaborate with other IT team members to plan, implement, and support system upgrades and migrations.
• Provide technical support and assistance to end-users, resolving technical problems and answering inquiries.
• Maintain documentation of system configurations, processes, and procedures.
• Conduct system performance analysis and capacity planning to optimize system resources.
• Monitor system logs and alerts, proactively addressing potential issues and security vulnerabilities.
• Stay updated with industry trends and emerging technologies related to Windows system administration, patch management, antivirus software, firewall management, and ticketing systems.

• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
• Minimum of 5 years of experience as a Windows System Administrator.
• In-depth knowledge of Windows operating systems (Windows Server and Windows client platforms).
• Strong understanding of Active Directory, Group Policy, and user management within a Windows environment.
• Proficiency in virtualization technologies, such as VMware or Hyper-V.
• Experience with managing and troubleshooting network services (DNS, DHCP, TCP/IP).
• Familiarity with scripting languages (PowerShell, VBScript) for automation and task automation.
• Expertise in Windows patch management, including the deployment and testing of updates.
• Proficient in configuring and managing antivirus software to protect systems from malware and security threats.
• Experience in configuring and managing firewalls to enhance network security and control access.
• Working knowledge of ticketing systems like Zoho or Freshdesk for incident tracking and management.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to effectively collaborate with team members and end-users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications such as MCSA, MCSE, or equivalent are a plus.
• Good knowledge of TeamViewer software for remote support and troubleshooting is must.

• Cashless medical insurance for employees, spouses, and children
• Accidental insurance coverage
• Life insurance coverage
• Five-day work week
• Company-paid lunch
• Company-paid transportation
• Access to online learning platforms such as Udemy and LinkedIn Learning
• Retirement benefits including Provident Fund (PF) and Gratuity
• Sodexo benefits for income tax savings
• Hybrid work from home policy*

* The Hybrid work from home policy is applicable to specific business groups/departments and is subject to change, review or discontinuation at any point in time at the discretion of the management.

Rapid Growth:Join a bootstrapped, rapidly growing SaaS company where you can make a significant impact and shape your career trajectory.

Learning Opportunities:Experience unparalleled learning opportunities that go beyond the traditional corporate mold, acquiring skills and knowledge that will benefit you in the long term.

Straightforward Culture:Be part of a straightforward, no-nonsense culture that values transparency, authenticity, and open communication.

Innovation and Collaboration:We believe great ideas can come from anyone, regardless of their role or level in the company. We actively encourage innovation and collaboration among our team members.

Fast-Paced Environment:Thrive in a fast-paced and dynamic environment where we move quickly, adapt swiftly to market changes, and embrace the challenges and rewards of a startup lifestyle.

Competitive Compensation:Enjoy a competitive salary package along with a range of benefits designed to support your lifestyle and help you perform at your best, both in and out of work.

High-Growth, Innovative Environment:If you're a driven individual who thrives in a high-growth, innovative environment, we're excited to hear from you. Join us for a unique opportunity to accelerate your career and be part of our exciting journey.