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About Us | FCI – Leading Experts in CCM Solutions

About Us

Innovation Is At The Heart Of
Everything We Do

About Us

FCI represents a rich legacy of innovation and transformation spanning over six decades. Starting with a humble typing college in Delhi, India, in 1959, it has today emerged as a global leader in hyper-personalized Customer Communications solutions.

Rooted in our unwavering commitment to innovation, customer-centricity, and excellence, our journey reflects a transformation aligned with the ever-changing landscape of technology. Empowered by the strategic vision, agility, and resilience of our leaders, today we stand to redefine how Fortune 500 companies engage with their customers.

Our organizational ethos is defined by a high-performance culture that relentlessly pushes boundaries and celebrates achievements.

Our Vision

Transform service communications & customer experience into a revenue accelerator.

Our Mission

Empower consumer-facing businesses to acquire a larger wallet share of their existing customers, by unlocking the revenue signals hidden in every engagement and its data.

Customer Experience (CX) is a potent revenue driver for consumer-facing businesses. FCI nurtures these two cornerstones of enterprise growth with a transformative approach to Customer Communications Management.

Service communications also garner more attention from customers than any conventional marketing channels. Our flagship product ‘Varta’ aims to disrupt this space by turning it into a new focal point for the revenue discourse.

Our team’s ability to innovate relentlessly, with a sharp eye on CX and revenue goals for our customers, enables us to power the future of customer communications.

Amit Sawhney
Chief Executive Officer

Our Value Universe

Innovate Relentlessly

We embody our commitment to pushing the boundaries of what is possible, fostering a culture of continuous improvement and forward-thinking.

Customer Obsession

Customer obsession is not just a value at FCI; it’s embedded in our DNA. Join us in our journey to provide unparalleled customer experiences and make a lasting impact.

Success Together

Our teams are built on collaboration, where diverse talents and perspectives come together to create a powerful synergy that drives our achievements.

FCI Timeline: Defining Moments In Our Journey

Start

1959

Genesis of FCI in New Delhi

FCI was born as a typing college in New Delhi, India.

1970

Transitioned into Business Services

Commenced offering typing services to businesses in Delhi Metropolitan Area.

1987

Evolved into A
Quick-Printing Copy Shop

FCI became a multi-outlet quick printing company across Delhi-NCR.

2004

Transition to Transaction
Printing & Mail Services

Underwent a strategic
shift to become a pioneer in transactional communication.

2008

Scale-up to a National Service Provider

Established regional industrial print & mail facilities in four strategic regions across India.

2012

Acquiring the Leadership Spot in Print & Mail

Cemented its position as an industry leader in transactional communications services.

2018

Adoption of Omnichannel approach towards customer communications

Paved the way to transformation of business towards digital Customer Communications Management (CCM).

2019

Expansion to the United States

Extended CCM services to global enterprises, marking a significant international presence.

Present

2021

Launch of Varta

Introduced a centralized platform for revenue acceleration via elevated engagement with existing customers.

Industries We Serve

Banking

Financial Services

Insurance

Healthcare

Telecom

Utilities

FCI at a Glance

Team Size
0 +
Contacts Engaged
0 Mn
Contacts Delivered
0 Bn
Personalized Experiences
0 Bn
Global Delivery Centre
24 /7
Customer Satisfaction Rate
0 %

Don't Just Take Our Words for it

Hear it from them…
We cannot maintain all our current individual systems that support single-use cases any longer. Only if we do things from the customer's perspective, will we maintain sustainable and effective customer service. We leveraged the best of FCI solution to consolidate templates into reusable assets and cut service time by more than half. We have and will continue to count on FCI’s capabilities to deliver the remarkable.
Atri ChakrabortyCOO & President, IFL
Atri Chakraborty
At ICICI Bank, customers are our king, and delighting them with every interaction is our top priority. With Varta at the helm of all our communications with existing customers, we have achieved a level of personalization like never before. It has transformed the data from transactional communications into actionable insights which was hitherto untapped. We are now able to anticipate and offer tailored products and services they truly value.
Arun Kumar A R Technology Head at ICICI Bank
Arun Kumar A R
In the current competitive environment, we need to be innovative and customer centric and we are happy to be associated with FCI to have the expectation set in line with customer delight. The video engagement was one of the best in the insurance market delivered by TALIC with support of FCI. The service delivery is exceptional as they have never stopped even during pandemic situation by arranging the secured way of in-house arrangements for their staff to work and ensure timely delivery of policy documents.
Arunava Roy MukherjeeAssistant Vice President, Operations Tata AIA
Arunava Roy Mukherjee
Since partnering with FCI, AU Bank's customer communications have undergone a remarkable transformation. Previously reliant on vendors, we now enjoy full control and valuable insights through CCM automation. The seamless job creation, template management, and CCM dashboard have truly revolutionized our approach and empowered us to manage and leverage customer communication insights.
Ankur Tripathi Chief Information Officer at AU Small Finance Bank
Ankur Tripathi
At Yes Bank, we're passionate about making the customer experience amazing. FCI helped us reshape how we understand and communicate with our existing customers. Their CCM solution 'Varta' transforms our vast transactional communication data into actionable insights leading to a surge in satisfied customers. We now anticipate and meet customer needs more proactively.
Krishnan NS Head -Business Solutions (Cards, Data & Finance) at YES BANK
Krishnan NS

We are consistently rated highly by our employees and ex-employees.

Heartbeats of Our Success

FCI CCM on

⭐ 4.6 out of 5 · 92% Recommend · Based on employee reviews

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