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How VARTA Uses Kafka to Redefine Real-Time Banking Communications
Banking Communication Is Broken. Kafka Knows Why. Despite billions spent on digital transformation, many banks still suffer from delayed alerts,
WhatsApp Engagement
Engage Customers Personally
Through WhatsApp Communication
Unlock seamless customer engagement on WhatsApp with FCI’s cutting-edge solutions – Varta.
Drive Personalized Customer Experiences via WhatsApp Engagement
‘Varta’ empowers businesses to leverage WhatsApp for enhanced customer engagement, leading to increased revenue streams.
Customization Options
Tailor Varta to fit your brand’s unique identity with customizable templates and branding options.
API Integration
Integrate Varta with other business systems for a unified and streamlined workflow.
Two-Way Messaging
Foster real-time conversations with your customers, enabling swift responses and building strong relationships.
Make WhatsApp as Your Personalized Outreach Channel
Transform WhatsApp into your tailored communication hub, delivering personalized messages that resonate with your audience for an unparalleled outreach experience.
Promotions and Offers
Drive sales by sending exclusive promotions and offers directly to customers' WhatsApp, increasing engagement and conversion rates.
Account Updates
Keep clients in the loop with timely and personalized account updates for transparent and trusting relationships.
Auto Response
Elevate customer satisfaction with instant, automated responses tailored to inquiries, acknowledgments, and predefined triggers.
Transactional Messaging
Secure and streamline transactions with our platform, delivering efficient notifications from order confirmations to payment receipts for an enhanced customer experience.
Synchronize Your WhatsApp Outreach to the Rhythm of User Responses
Tailor messages for a uniquely engaging and personal touch elevating customer engagement and connection with every interaction.
Real-time Messaging
Engage with your customers instantly through real-time messaging, fostering quicker response times and enhancing overall customer experience.
Rich Media Support
Share images, videos, and documents effortlessly, creating a visually appealing and informative communication channel.
Automated Workflows
Streamline your communication processes with automated workflows, ensuring consistency and efficiency in your interactions.
Personalization
Tailor your messages to individual customer preferences, creating a personalized and meaningful connection that resonates with your audience.
Analytics and Reporting
Gain valuable insights into customer behavior and interaction patterns through robust analytics, allowing you to refine and optimize your communication strategies.
Multi-channel Integration
Seamlessly integrate WhatsApp with other communication channels, providing a unified experience for your customers across various platforms.
Optimize Customer Reach with Personalized WhatsApp Connections with Our Expertise
Proven Expertise
With 17+ years of experience, FCI is a trusted leader in customer communications management solutions
Scalability
Our platform grows with your business, ensuring that you can scale your communications strategy as needed.
User-Friendly Interface
FCI’s intuitive interface makes it easy for teams to collaborate and execute powerful communication campaigns without a steep learning curve.
Global Reach
Engage with customers worldwide through multi-channel communications, breaking down geographical barriers.
Other Solutions
Omnichannel Orchestration
Experience versatile interactivity with Varta’s command centre that streamlines communication of the customer according to the preferred channel.
Customer Experience Dashboard
Visualise, nurture and convert better through real-time decision-making without any additional investment in marketing tech stack.
Hyper-personalized Communication
Unlock the power of hyper-personalization and enhance the customer lifetime value
Bi-directional & Interactive Communications
Varta extends dynamism and interactivity across channels – SMS, WhatsApp, Email, pURL, pVideo, and interactive HTML.
Resources
VARTA’s Hyper-Personalization Engine: Fueling Growth for Future-ready Banks
Real-Time, AI-Driven Interactions That Convert—At Scale and Without Manual Effort Today’s customers expect more than transactional updates—they expect relevance. From
Rethink Financial Transaction Notifications with VARTASignal
Reliable, Real-Time Messaging Across Every Channel – No Failures, No Delays The banking environment is built on trust and responsiveness.
