Financial Services

Unlock Untapped Revenue Opportunities
While Ensuring Unparalleled
Customer Satisfaction

Our modern CCM empowers businesses to analyze customers’ actions in real-time to foster better experiences and fuel their revenue engine.

The Financial Services Segment We Serve

Our industry expertise positions us as a premier Service Communication Management Solutions Provider, ready to empower and elevate your business in the dynamic world of finance.

Credit Unions

Deliver personalized communication through interactive documents and streamline processes to enhance member satisfaction and loyalty.

Capital Market

Efficiently manage regulatory communications, investor relations, and reporting. Streamline your communication workflow to enhance compliance, reduce risk, and seize market opportunities.

Wealth and Asset Management

Optimize your client engagement in Wealth and Asset Management. Unlock new revenue streams by leveraging insightful customer interactions.

Mortgage and Lending

Enhance borrower experience with timely and personalized communication throughout the lending journey. Automate communications, ensuring transparency and trust in every transaction.

Cards & Payments

Deliver clear and concise communications, such as transaction notifications and promotional offers.

Other Financial Services

Disseminating investment updates, reports, and personalized communications, helping you strengthen client relationships and capitalize on new opportunities.

Varta – Modern CCM Solution Developed
for the Financial Services Industry

Elevate your financial services tailored for the digital age, enhancing customer engagement, compliance, and overall operational excellence.

Automated Workflow

Automate repetitive tasks and reduce operational costs, allowing your team to focus on high-value activities.

Multi-Channel Integration

Integrate multiple communication channels into a unified platform, ensuring a consistent and coherent customer experience across all touchpoints.

Analytics and Reporting

Track the performance of your communications, measure customer engagement, and leverage data-driven insights to optimize future strategies.

Targeted email campaigns

Create seamless customer journeys across all channels by leveraging data-driven omnichannel campaigns.

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Rise in operational efficiency

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Reduction in service request time

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Reduction in total cost of ownership

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Efficiency In Transactional Processes

Intelligent ROI Acceleration In 6-8 Months

No Guesswork, Only Real Data

Automated campaigns via bills and statements based on the actual transactional data from your existing customers.

Increased CLTV with Hyper-personalization

Enable each customer to opt for a better-suited product or service with you.

Zero Code, Automated Workflows

Achieve scalability without a cost increase and experience faster deployment.

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Make Customer Communication Simple With An Omnichannel Approach

Seamlessly connect with your customers across various platforms, ensuring a unified and consistent experience. From email to push notifications, streamline your customer communication effortlessly.

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What Differentiates FCI from Others?

Deliver better services to your customers while optimizing your internal processes with enhanced customer engagement, streamline operations, and improve compliance.

Secure Document Delivery

Protect sensitive financial information during transmission, bolstering client trust and meeting regulatory standards.

Data-Driven Optimization and Compliance

Track communication performance, measure customer engagement, and leverage data-driven insights for continuous optimization.

Scalability and Flexibility

Adapt to the evolving needs of your financial institution. Whether you're a small credit union or a multinational bank, our platform evolves with you.

Operational Insights

Gather and analyze data on customer interactions and service delivery to identify trends, bottlenecks, and areas for operational improvement.

Don't Just Take Our Words for it

Hear it from them…

We cannot maintain all our current individual systems that support single-use cases any longer. Only if we do things from the customer's perspective, will we maintain sustainable and effective customer service. We leveraged the best of FCI solution to consolidate templates into reusable assets and cut service time by more than half. We have and will continue to count on FCI’s capabilities to deliver the remarkable.

Atri ChakrabortyCOO & President, IFL

At ICICI Bank, customers are our king, and delighting them with every interaction is our top priority. With Varta at the helm of all our communications with existing customers, we have achieved a level of personalization like never before. It has transformed the data from transactional communications into actionable insights which was hitherto untapped. We are now able to anticipate and offer tailored products and services they truly value.

Arun Kumar A R Technology Head at ICICI Bank

In the current competitive environment, we need to be innovative and customer centric and we are happy to be associated with FCI to have the expectation set in line with customer delight. The video engagement was one of the best in the insurance market delivered by TALIC with support of FCI. The service delivery is exceptional as they have never stopped even during pandemic situation by arranging the secured way of in-house arrangements for their staff to work and ensure timely delivery of policy documents.

Arunava Roy MukherjeeAssistant Vice President, Operations Tata AIA

Since partnering with FCI, AU Bank's customer communications have undergone a remarkable transformation. Previously reliant on vendors, we now enjoy full control and valuable insights through CCM automation. The seamless job creation, template management, and CCM dashboard have truly revolutionized our approach and empowered us to manage and leverage customer communication insights.

Ankur Tripathi Chief Information Officer at AU Small Finance Bank

At Yes Bank, we're passionate about making the customer experience amazing. FCI helped us reshape how we understand and communicate with our existing customers. Their CCM solution 'Varta' transforms our vast transactional communication data into actionable insights leading to a surge in satisfied customers. We now anticipate and meet customer needs more proactively.

Krishnan NS Head -Business Solutions (Cards, Data & Finance) at YES BANK

Centralized Engagement Hub

Revenue Accelerator

Dynamic Communications

Data Adapter & Integrations

Workflow Automation

Interoperability

Channels

Formats

Financial Services CCM Solutions | Enhance Customer Engagement with FCI