Aegon Case Study

FCI delivered enhanced CX

For Aegon Life Insurance with a CCM Software

Aegon was in search of a technology that could deliver highly personalized outbound communications to its customers. With FCI’s assistance, Aegon Life Insurance amplified its customer facing processes and delivered top-notch customer experience.

    Few of the benefits delivered by FCI:

  • Elimination of error in output
  • Improved open rate and click rate on emails
  • Increase in customer digital usage and adoption
  • Real-time customer feedback

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FCI enables consumer facing business to centrally design, manage, deliver and track high volume personalized communications - across channels.

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