Banking Case Study

Case Study

India’s Largest Public Sector Bank

Streamlines its Customer Communications with CCM Software

Improving customer facing processes and consolidating the services that included batch & on-demand communications such as account statements, letters and emails was one of the major challenges for the bank. The bank engaged with FCI to amplify their customer communication management processes.

    Few of the benefits delivered by FCI:

  • Web based URL for 69 million customers
  • Dynamic and responsive communications
  • Faster time to market
  • Improved operational efficiency

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