Banking Digital Onboarding Case Study

India’s Largest Public Sector Bank

Streamlines its Customer Communications with CCM Software

The bank was looking forward to a greater market penetration and enhancing its customer experience. Thus, onboarding customers digitally became one of their most important aspects. The bank needed an agile framework that could seamlessly onboard its new customers by eradicating paper-intensive processes

    With FCI, the bank achieved:

  • Consistent and intuitive onboarding process
  • Centralized document storage with access rights
  • Auto-fetched and pre-filled customer’s details in forms
  • Digital processes, interactive strategies and much more

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FCI enables consumer facing business to centrally design, manage, deliver and track high volume personalized communications - across channels.

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