Automating the entire customer communication process was the major challenge for this leading global telecom service provider (TSP). Also, managing customer interactions on multiple channels was an expensive, time-consuming and an extensive affair. Thus, TSP chose FCI to avoid operational bottlenecks & other inefficiencies by enabling end-to-end processing and bi-directional customer communications.

Some of the benefits delivered by FCI:

• True Omni-channel Digital Experience
• 60%-70% Reduction in Printing and Stationary Costs
• Dynamic printing in AFP format
• Secured Customer Communications on Cloud
• Increased Agility and Reduced Compliant Risk