Utility Case Study

Leading Utility Service Provider Increased its Operational Efficiency

by Strengthening its Customer Communication Processes

To entirely manage the bill generation & distribution process and reduce the dependency on the 3rd party vendors for printing, the client partnered with FCI. Empowered with CCM capabilities, FCI fuelled the Utility service provider to deliver omni-channel communications to its customers.

    Few of the benefits delivered by FCI:

  • Reduction in inbound call volumes
  • Enabled quick launch of new products
  • Reduced print and mailing costs
  • Improved one-to-one customer engagements
  • Improvement in NPS by 15-20%

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