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Foremost Telecom Service Provider Automated Their Entire CCM Process
Automating the entire customer communication process was the major challenge for this leading global telecom service provider (TSP). Also, managing
Featured Case Study
ICICI Bank’s Transformation in Customer Communication with FCI and Quadient
Discover the game-changing transformation of ICICI Bank, one of India’s most trusted financial institutions, as they redefined customer communication.
Latest Case Studies
FCI CCM Revolutionized India’s 2nd Largest Public Sector Bank Legacy System
At FCI, we were entrusted with a monumental task: to revamp the legacy systems of India’s 2nd largest public sector
Optimizing B2B Payments and Order-to-Cash Cycle Management
FCI, a prominent SaaS-based Customer Experience Management solution provider, partnered with a global leader in AR automation to revolutionize their B2B
FCI CCM Transformed Aegon Life Insurance’s CX with Cutting-Edge Technology
Aegon was in search of a technology that could deliver highly personalized outbound communications to its customers. With FCI’s assistance,
How ICICI Bank Achieved 3x Revenue Uplift with VARTA
Unlock the Secrets to Enterprise Growth By Transforming Your Customer Communications Welcome to our comprehensive case study on how ICICI
Leading Global Bank Streamlined Its Digital Onboarding Process
The bank looked forward to greater market penetration and enhancing its customer experience. Thus, onboarding customers digitally became one of
Leading Utility Service Provider Increased its Operational Efficiency
Customer experience is the new battleground for every industry looking at innovation as its growth engine. On the other hand,
