Case Study

FCI, a prominent SaaS-based Customer Experience Management solution provider, partnered with a global leader in AR automation to revolutionize their B2B payments and order-to-cash cycle management. Facing resource shortages and the need to migrate legacy systems to Quadient, FCI’s expert team of Quadient developers bridged the gaps, upskilled staff, and added value to their processes. They successfully migrated over 1,500 legacy tasks to Quadient, enhancing efficiency.

automating legacy jobs, and enhancing data manipulation and PDF creation. Their agile team seamlessly integrated the Quadient platform with the existing system.

The results were transformative:

• 40% reduction in development time,
• 25% faster invoice conversion,
• 30% more project completions,
• 40% expansion in functional capabilities,
• 35% reduction in contract-to-revenue time.
• Project delivery time decreased by 15%,
• And improved project communication and delivery boosted client satisfaction by 25%.

FCI’s expertise optimized various aspects of AR automation, resulting in significant improvements for the client’s operations and customer satisfaction.