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Customer Communications Management: The Missing Piece in GCC Banks’ Digital Strategy
As the GCC banking sector faces increasing pressures to adapt to digital disruption and stricter regulations, staying ahead of the
Featured Whitepaper
How VARTA Uses Kafka to Redefine Real-Time Banking Communications
Despite billions spent on digital transformation, many banks still suffer from delayed alerts, fragmented systems, and spiraling compliance costs. Every missed fraud alert, slow transaction update, or out-of-sync message is no longer just a service failure; it’s a reputational and regulatory risk.
Latest Whitepapers
Transforming Interactive Forms To Elevate Customer Experience
How Modern CCM Solutions Enhance Data Collection, Conversion, and Automation Through Interactive Forms In an era where customer experience defines
Modernizing Customer Communications To Meet KFS Compliance
Are you struggling to navigate the complex landscape of Key Facts Statement (KFS) compliance? KFS is undoubtedly a positive step
Digital Customer Journey In The Utility Sector
As is the case with all other industries, the utility industry will have to keep changing and evolving perpetually to
Insurance Claims Processing In The Digital Era
A digital transformation can be deemed successful if it can radically reinvent the claims customer journey as well as the
Improving Patient Experience with Communications
An improved CCM works wonders in changing the overall image of a company in its market. A good CCM is
Banking Customer Experience
For a very long time, banks treated customers as ticking boxes for various monetary exercises. With programs that come with
Creating A Seamless Business Experience
This white paper aims to highlight the significance of customer communications for creating a flawless business experience. The advent of
Customer Communication In The Digital Age
Digital customer communication has enabled customers and businesses to make optimum use of social media channels for establishing bidirectional customer
Digital Customer Journey in the BFSI
Today’s consumer is smart, tech savvy and mobile friendly with digital sources of information at hand. The upcoming fintechs and
