Banking
Insurance
Credit Unions
Professional Services
Consulting & Advisory
Legacy Migration
Insights
Whitepapers
FAQs
Brochures
E-Books
Glossary 
Case Studies
Events & News
About Us
Information Security
FCI Cares
Leadership
Careers
Partner Program
Current Openings
How Modern Banks Can Win with Transactional and Engagement Insights
Banks are sitting on vast volumes of transactional data and digital engagement signals. Yet most of this information never turns
Featured Thought paper
How First-Party Data Drives Banking Growth
Most banks are optimizing for yesterday’s outcomes while missing tomorrow’s opportunities. When banking leaders rely solely on balance sheets to drive growth, they react too late.
Latest Whitepapers
How VARTA Redefines Real-Time Banking Communications with Advanced Data Streaming
Banking Communication Is Broken. Kafka Knows Why. Despite billions spent on digital transformation, many banks still suffer from delayed alerts,
Customer Communications Management: The Missing Piece in GCC Banks’ Digital Strategy
As the GCC banking sector faces increasing pressures to adapt to digital disruption and stricter regulations, staying ahead of the
Transforming Interactive Forms To Elevate Customer Experience
How Modern CCM Solutions Enhance Data Collection, Conversion, and Automation Through Interactive Forms In an era where customer experience defines
Modernizing Customer Communications To Meet KFS Compliance
Are you struggling to navigate the complex landscape of Key Facts Statement (KFS) compliance? KFS is undoubtedly a positive step
Digital Customer Journey In The Utility Sector
As is the case with all other industries, the utility industry will have to keep changing and evolving perpetually to
Insurance Claims Processing In The Digital Era
A digital transformation can be deemed successful if it can radically reinvent the claims customer journey as well as the
Improving Patient Experience with Communications
An improved CCM works wonders in changing the overall image of a company in its market. A good CCM is
Banking Customer Experience
For a very long time, banks treated customers as ticking boxes for various monetary exercises. With programs that come with
Creating A Seamless Business Experience
This white paper aims to highlight the significance of customer communications for creating a flawless business experience. The advent of
Customer Communication In The Digital Age
Digital customer communication has enabled customers and businesses to make optimum use of social media channels for establishing bidirectional customer
Digital Customer Journey in the BFSI
Today’s consumer is smart, tech savvy and mobile friendly with digital sources of information at hand. The upcoming fintechs and
Roadmap to Successful CCM Migration
With customer expectations continuing to rise, and customer experience (CX) increasingly becoming a competitive battleground, it is imperative to digitize
