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ICICI Bank’s Transformation in Customer Communication with FCI and Quadient
Discover the game-changing transformation of ICICI Bank, one of India’s most trusted financial institutions, as they redefined customer communication. Learn
Consulting And Advisory Services
Gain Expert Consulting Services and Revolutionise your CCM game
Create transformative customer experiences that drive brand growth globally and into the future.
Your full-spectrum Consulting Partner
Let the experts from FCI CCM tailor a transformation strategy that not only meets your business and IT needs but also accelerates outcomes.
Operational Audit
Assessing existing processes, offering software optimization, cost-efficiency enhancements, and streamlined operations.
Customer Journey Analysis
Examine data flow, trigger events, and communication sources to enhance brand consistency. Identify overlaps for streamlined processes
Gap Analysis
Identify gaps, assess and address business challenges in collaboration with relevant stakeholders. Analyse and gain the necessary business impact.
Reporting
Develop/optimize communication SOPs, system-triggered communication lists, process/content improvements, and efficient exception handling.
Business Outcomes
Achieve regulatory compliance, enhance communication efficiency, eliminate errors, reduce response times, and optimize Calls to Action for better results.
Innovative Solutions
Stay ahead of the curve with our innovative approaches to customer communication. CCM solutions that align with the latest industry trends.
Strategic Consulting Tailored to Your Needs
Acknowledging that each organization faces unique challenges, our services are designed to address your specific requirements.
Mainframe Alternatives and Migration Services
Comprehensive end-to-end solutions for migrating away from mainframes and seamlessly transitioning to hybrid cloud platforms.
Consulting for Hybrid Cloud and Sustainable IT Solutions
Hybrid Cloud adoption with the guidance of experts in applications and infrastructure.
Modernized CCM Platforms
Modernize your legacy mainframe technologies and transform your IT operational model to achieve heightened efficiency, leveraging cutting-edge, industry-specific technology.
AI and Data-Driven Services
Accelerate your innovation endeavors by leveraging advanced analytics and a simplified infrastructure for big data.
Ease and Efficient Deployment
Prioritize seamless deployment, ensuring
a smooth transition from legacy to upgraded CCM solutions, minimizing downtime and ensuring business continuity.
Integrated Development Environment (IDE) Support
Provide comprehensive support for IDEs, enhancing collaboration and accelerating the development lifecycle during the migration process.
Why FCI?
Unlike generalist IT services providers, FCI holds 17+ years of expertise in delivering niche-specific services.
Future-ready Workforce
We facilitate talent and CCM platform transformation for the future of work, fostering learning, ecosystems, and low code/no code innovation.
Tech Ecosystem Mastery
Our expertise covers core cloud and architecture, data infrastructure, and AI engineering, ensuring a robust tech foundation, along with immersive customer experience technologies.
Streamlined Value Chains
Our specialization lies in optimizing value chains through Industry X.0, analytics, AI, and ecosystem orchestration, ensuring efficiency and agility.
Success Stories
See Our Solutions in Action
Read More
How ICICI Bank Achieved 3x Revenue Uplift with VARTA
Unlock the Secrets to Enterprise Growth By Transforming Your Customer Communications Welcome to our comprehensive case study on how ICICI
Optimizing B2B Payments and Order-to-Cash Cycle Management
FCI, a prominent SaaS-based Customer Experience Management solution provider, partnered with a global leader in AR automation to revolutionize their B2B
