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OpenText Exstream Services | Advanced CCM Solutions by FCI

Opentext Exstream Services

Win with Faster Time-to-market at a Competitive Cost

Leverage FCI’s leading-edge OpenText development services to transform your Customer Communications Management

Unlock The Full Potential Of OpenText Exstream With FCI

Streamline communication, boost engagement, and drive revenue growth. Our seasoned consultants leverage the power of OpenText Exstream to craft personalized journeys and futuristic Customer Communications Management (CCM) solutions across all industries.
OpenText Exstream Services | Advanced CCM Solutions by FCI

Implementation and Migration

  • Initial Implementation: Assisting with the initial setup, configuration, and deployment of OpenText Exstream, including data migration, integration with existing systems, and user training.
  • Upgrade and Migration: Supporting the upgrade from previous versions of OpenText Exstream, ensuring a smooth transition and leveraging new features effectively.
  • Cloud migration: Helping companies migrate their Exstream environment to the cloud, leveraging the benefits of scalability, security, and cost-efficiency.

Customization And Development

  • Template Development: Creating custom templates for specific communication needs, leveraging new features like Design Layouts and Sections for efficiency.
  • Business Logic Development: Implementing custom business logic within Exstream workflows to automate complex tasks and personalize communications.
  • Integration Services: Integrating Exstream with other enterprise systems like CRM, ERP, and marketing automation platforms.

Content Creation And Optimization

  • Content Strategy Development: Defining a content strategy for customer engagement aligned with business goals and customer journeys for efficient content creation.
  • Content Optimization: Enhancing existing content for clarity, personalization, and omnichannel delivery.
  • Accessibility And Compliance: Ensuring communications comply with accessibility regulations and branding guidelines.

Ongoing Support And Optimization

  • Managed Services: Providing ongoing management and support for OpenText Exstream, including troubleshooting, performance monitoring, and security updates.
  • Optimization Services: Analyzing communication performance and suggesting improvements to drive engagement and ROI.
  • On-Demand Support Services: Comprehensive support packages curated to meet different business needs, providing timely resolution of issues.

Our Offerings To Accelerate Your Business Value

With the strategic utilization of OpenText Exstream, we empower organizations to seamlessly craft, oversee, customize, and disseminate diverse forms of customer communications through a comprehensive array of channels, encompassing print, digital, mobile, and platforms.

Document
Composition

Multi-Channel
Delivery

Personalized
Communications

Workflow
Automation

Template
Management

Compliance
and Security

Enterprise System
Integration

Analytics
and Reporting

Scalability

Document Composition

Leverage OpenText Exstream to design and create personalized, relevant, and engaging customer communications, such as statements, bills, contracts, marketing materials, etc., with dynamic content insertion, variable data, conditional logic, and multi-channel output capabilities.

Multi-Channel Delivery

Enable the delivery of communications through various channels such as print, email, SMS, web portals, and mobile apps, helping organizations meet customers on their preferred channels and enhancing customer engagement and satisfaction.

Personalized Communications

Create highly personalized communications based on customer data, preferences, and behavior, enhancing the relevance of communications, and improving customer relationships.

Workflow Automation

Utilize our proprietary tools for automating the entire communication process, from content creation to delivery. Streamline operations, reduce errors, and improve efficiency under the supervision of industry experts.

Template Management

Manage templates and content components centrally with our OpenText Exstream experts, ensuring consistent branding and messaging across all communications.

Compliance and Security

Ensure compliance with industry regulations and data protection standards through features like audit trails, security controls, and encryption included in the solution.

Enterprise System Integration

Integrate with various enterprise systems and data sources, such as CRM, ERP, and customer databases, to access the necessary data for personalized communication.

Analytics and Reporting

Empower your organization to track communication effectiveness with advanced analytics and reporting tools, enabling data-driven decisions for improved strategies.

Scalability

Create, send, and handle high volumes of communications using OpenText Exstream. Our experts ensure that it is suitable for large customer bases enterprises.

Transformative Features of FCI's Advanced OpenText Exstream Services

With 6 decades of experience in simplifying complex customer communications, FCI is a leading global provider of expert CCM solutions for enterprises.
OpenText Exstream Services | Advanced CCM Solutions by FCI
Achieve thin client and containerized design, author, modify, and orchestrate capabilities to support the shift to the cloud.
Enable the design of responsive communications with outputs that scale and flow regardless of device or screen size.
Empower non-technical users with an easy-to-manage CCM solution to craft, edit, and personalize content as well as create rules (content and business) without IT involvement.
Assured delivery from real-time tracking of messages and automatically responds to failures or bounce-backs through an unlimited number of failover channels.
Integrate with any application, including ERP, CRM, and the OpenText Experience Platform, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data, and archive/retrieval.

OpenText Exstream: The All-in-One Platform For Hyper-Personalized Customer Communications

Provide digital-first consistent customer experiences, create and distribute ultra-personalized, compliant messages with OpenText Exstream.

Personalization At Scale

Deliver highly personalized messages at scale, enhancing customer engagement and loyalty by tailoring communications to individual preferences and behaviors.

Reduce Compliance Risks

Mitigate compliance risks with OpenText Exstream's robust features and adherence to regulatory standards, ensuring that all communications meet industry guidelines and legal requirements.

Operational Dashboards

Gain insights into document processes and performance through intuitive operational dashboards, enabling real-time monitoring and optimization of communication workflows.

Reduce Total Cost Of Ownership (TCO)

Lower the overall cost of managing communications with efficient tools and streamlined processes, reducing expenses associated with document creation, distribution, and maintenance.

Simplified Migration And Rationalization

Simplify the migration and rationalization of communication systems with seamless integration capabilities and expert support, ensuring a smooth transition to a more efficient and unified platform.

OpenText Exstream Services | Advanced CCM Solutions by FCI

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